Shipping Policy
Thank you for visiting and shopping at Pollyanna Barnsley Ltd. The following terms and conditions constitute our Shipping Policy.
Our business days are Tuesday, Wednesday, and Thursday. All order processing and communications occur on these days only.
All of our pieces are made to order, and we do not carry stock. This allows us to ensure each item is made with care, and with the highest quality materials, often sourced specifically for your order.
Please allow up to 14 business days (Tuesdays to Thursdays only) for us to process and prepare your order. This timeframe accounts for:
Depending on the specifics of your order, processing may take less or more time. We will personally contact you via email with an update on your estimated delivery timeline once your order is placed.
We offer Free Worldwide Shipping. All orders are shipped via DHL.
Estimated delivery times (after dispatch):
Please note: Delivery times are estimates and may vary depending on destination and shipping conditions.
Pollyanna Barnsley Ltd covers all customs duties and taxes applied to your order. You will not be charged any additional fees upon delivery.
If you experience any issues regarding customs or charges, please contact us so we can assist you directly.
We are responsible for any products damaged or lost in transit. If your order arrives damaged, please contact us immediately with photographs of the packaging and product so we can arrange a resolution.
If you have any questions about this Shipping Policy, or about your specific order, please don’t hesitate to get in touch:
