Pollyanna Barnsley Refund & Returns Policy
At Pollyanna Barnsley, all garments are made-to-order with the upmost care and design using high-quality fabrics sourced locally from UK mills and Japan, and all sewn in-house in our Barnsley studio. As a small business, we aim to be fair and transparent while protecting the sustainability of our operations and employees.
Order Cancellations
- Once an order is placed, you have 48 hours to request a cancellation or change.
- After 48 hours, production will begin, and we can no longer cancel or modify your order.
Returns
- We accept returns within 14 days of delivery for unworn, unwashed, undamaged items in their original condition.
- Items must be returned with original tags and packaging.
- Return shipping is the customer’s responsibility unless the item is faulty – Please contact us if so.
Exclusions
- We do not offer returns on:
- Items returned worn, damaged, or without tags.
- Any requests made after the 14-day window.
- We do not accept returns on garments that have been altered or customised after purchase.
Refunds
- Once your return is approved and received in original condition, we will issue a refund to your original payment method within 5–7 working days.
- Original shipping fees are non-refundable.
Faulty Items
- If your item arrives damaged or faulty, please contact us within 24 hours of delivery with clear photos and a description.
- We will offer a full refund or replacement (subject to availability).
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by email:
hello@pollyannabarnsley.uk
